Privacy Policy

Effective Date: July 19, 2025 - Ontario / Canada

This Privacy Policy outlines how Mariana Ferreira, Health Coach (“we,” “us,” or “our”), collects, uses, stores, and protects your personal information through our website, services, and coaching programs.

We are committed to protecting your privacy and ensuring transparency around how your data is handled.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Business or personal background (as provided in intake forms)

b. Health and Lifestyle Information:

When you submit an intake request or participate in coaching sessions, we may collect:

  • Lifestyle and wellness habits

  • Dietary information

  • Health history or goals

  • Stress levels, emotional state, and related insights
    All of this information is voluntary and shared with informed consent.

c. Payment Information:

We use Stripe and Paythen to process payments. These platforms collect and store your payment details securely. We do not have access to or store your full credit card or banking information on our servers.

d. Technical Information:

  • IP address

  • Device type

  • Browser type

  • Pages visited and time spent on site

  • Cookies (where applicable)

2. How We Use Your Information

We use the information you provide to:

  • Deliver personalized health coaching and resources

  • Review and respond to your intake submission

  • Schedule sessions and manage your client journey

  • Communicate via email or messaging platforms

  • Process payments for coaching packages and services

  • Improve our website, services, and client experience

  • Comply with any applicable legal obligations

3. Intake Form and Internal Recordkeeping

When you submit an intake form, your data is stored securely in an internal client management system.

  • This system is accessible only by Mariana Ferreira.

  • No assistants, team members, or third parties can access your personal or health information without your written permission.

  • Data is used solely to support your coaching experience and personal development.

4. Coaching Session Confidentiality

Your coaching sessions — whether live or recorded (if applicable) — are strictly private.

  • Only you (the client) and Mariana Ferreira have access to the content of your coaching sessions.

  • Notes, summaries, or recordings (if any) are stored securely and are never shared externally.

  • Sessions are never used for marketing, testimonials, or training without your explicit written consent.

We prioritize creating a safe and trusting space, where your personal information and disclosures are fully respected.

5. Payment Privacy

We use third-party payment processors:

  • Stripe – for secure checkout and recurring billing

  • Paythen – for flexible payment plans and subscriptions

These platforms may collect your:

  • Cardholder name

  • Payment method details

  • Billing address

  • Transaction history

We do not store any sensitive payment data. All financial transactions are encrypted and managed through the respective platforms' secure systems.

Stripe Privacy Policy: https://stripe.com/privacy
Paythen Privacy Policy: https://paythen.com/privacy

6. Data Security & Confidentiality

All client records, intake data, and session notes are stored in encrypted or access-controlled environments.
Only Mariana Ferreira has access to this information.

We do not share, sell, or rent your data under any circumstances, except when:

  • Required by law

  • There is a risk of harm to you or others

  • You provide written consent to share it

7. Email, Messaging & Marketing

We may contact you via:

  • Email (e.g. confirmations, resources, updates)

  • Messaging platforms (e.g. WhatsApp or Telegram if opted in)

You may unsubscribe at any time via the link in emails or by requesting removal.

8. Cookies and Analytics

We may use cookies and analytics tools to improve site performance and understand user behavior. You can modify your browser settings to reject or control cookie usage.

9. Your Rights

You have the right to:

  • Access your data

  • Request correction or deletion

  • Withdraw consent for marketing

  • Ask how your data is used or stored

Contact us anytime at mariana@marianaferreira.ca for these requests.

10. Data Retention

We retain client records only as long as needed to deliver services or meet legal or professional obligations. You may request early deletion of your records, subject to compliance considerations.

11. Third-Party Services

We may use secure third-party platforms for:

  • Scheduling (Google Calendar)

  • Email marketing (MailerLite)

  • File storage (Notion and Google Drive with encryption)

These platforms follow their own privacy standards and are selected based on data security practices.

12. Children’s Privacy

This site and its services are not intended for use by anyone under the age of 18. We do not knowingly collect or retain personal data from minors.

13. Changes to This Policy

We may update this policy as needed to reflect legal, operational, or service changes. Updates will be posted on this page with an updated effective date.

14. Contact

If you have any questions about this policy or how your data is handled, please contact:

Mariana Ferreira
Email: mariana@marianaferreira.ca
Website: www.marianaferreira.ca